Information Technology Reference
In-Depth Information
This section covers the following topics:
■
Service-level tracking
■
Reports
■
Dashboards
You can use Operations Manager to monitor how well your organization is meeting service
level agreements (SLA) and/or operating level agreements (OLA). This is done by configur-
ing Operations Manager to track service availability and performance against agreed upon
benchmarks between the organizations participating in the SLA or OLA.
To perform service level tracking in Operations Manager, you define a specific service level
objective (SLO) in terms of a set of monitors, such as performance and availability. You then
schedule and access regular reports to verify that the SLOs are being met, or, if they aren't,
change processes so that the SLOs will be met.
MORE INFO
MONITORING SERVICE LEVEL OBJECTIVES USING OPERATIONS MANAGER
You can learn more about monitoring service level objectives using Operations Manager at
Application SLOs
Monitoring an application SLO with Operations Manager involves ensuring that availability
and performance goals are being met. To define a SLO against an application, in this case
the SQL Server 2012 database engine, which requires a SQL Server management pack, using
Operations Manager, perform the following steps:
1.
In the Authoring workspace of the Operations Manager console, click Service Level
Tracking under Management Pack Objects.
On the ribbon, click Create.
2.
On the General page of the Service Level Tracking Wizard, type the name
SQL Server
2012 OpsMgr SLO
.
3.
On the Object To Track page, ensure that an unsealed management pack is selected,
and then click Select.
4.
