Information Technology Reference
In-Depth Information
Table 7.1. Some examples of different combinations of system and stakeholder (adapted from Seddon et al.
1999
)
Stakeholder
interest
group
An aspect of
IT use
A single IT
application
A type of IT
application
All IT applications
An aspect of
system
development
An IT function
Independent
observer
Accuracy or
speed of
algorithm
Performance out-
come expectations
Communication
effectiveness
Cumulative abnormal
returns following IT
investment
announcements
Accuracy and
consistency of
software
estimates
Important skills for
EIS developers from
survey or current
practices
Individual
User accep-
tance of expert
system advice
Creative
performance
Work
-
Family con-
icts due to work-
related home com-
puter use
Self-rated job
performance
User satisfaction
consequence of
participation
Service quality
Group
Post-meeting
consensus
Equality of partici-
pation, perceived
group performance
Management
Perceived use-
fulness com-
puter-based
information
Price premium per
gallon for fuel sold
via the Cardlock
system
Reduced inventory
holding costs,
reduced premium
fright costs
Sales growth, ROA,
labor productivity
Cost savings,
quality improve-
ment, customer
satisfaction
Bene
ts to the
rm
owing from IT
outsourcing
Country
Evaluation of elec-
tronic market for
computerized loan
origination
Productivity and con-
sumer surplus
Not applicable
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