Information Technology Reference
In-Depth Information
Chapter 7
Information Systems
'
Models for Success
Assessment
7.1 Introduction
Information technology (IT) has become one of the most fundamental pillars of
modern organizations, and as such, investment on this particular
field has steadily
grown. Through information systems (IS), networks have been established that
allow individuals and organizations to interact through software and hardware,
providing the needed link between IT and its users.
The increasing demand of IS has led organizations to become growingly con-
cerned with the effectiveness of such systems. The
financial incumbency that they
represent requires the delivery of various bene
ed, partic-
ularly in more dire economic conditions. Entities using IS are moving past the
conventional pecuniary metrics that are used to assess IS success, for example,
return for the investments made. They are more committed to metrics that are able
to provide a more extensive evaluation of the gains of IS employment, such as
scorecards and benchmarking. Also, the development of several models to measure
success, by the research community, has reiterated the necessity for the growth of
quality and consistency in IS success assessment (Petter et al.
2008
).
IS success assessment is an essential component of strategic planning within
organizational management, compounded by the fact that today
ts, in order to be justi
s business models
have evolved from simple vertical integration, to horizontal interconnectedness
between different components, through outsourcing and similar methods (Bechor
et al.
2010
). Strategic information system planning (SISP) bridges the gap between
top management, IT management, and business management, and it is not a
'
xed
set of tools, but an ever evolving one that forms part of an organization
'
s overall
strategy development. It has led to the creation of the CIO
gure,
the Chief
Information Of
cer, around which SISP can be at least somewhat centralized
(Abu Bakar et al.
2009
). This reality further highlights the necessity for the
development of tools and mechanisms to evaluate IS effectiveness.
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