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responsibility of the collaborators that participated
in the applications integration process.
It was possible to test the model application
due to the fact it was being used in a real situa-
tion, which consisted on the configuration of a
CRM platform.
One of the aspects that may be improved con-
cerns the amount of time spend identifying the
artefacts of the method to be used in future jobs
to describe in a detailed and systematic way the
artefacts that must be apart of each level of the
submitted method, their relationships and concepts
and also the improvement of their connection to
the model of strategic organisation.
By this study we conclude that: there is an
increase in accepting the use of technology on
business; the general satisfaction of the organi-
sation is assured by fast delivery and continuous
improvement of the applications promotes the
alignment once the late changes are included in the
development; the constant cooperation between
the people, who understand the business, those
who use the application and those who program
it; focus on the individuals and interactions more
than in tools.
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