Information Technology Reference
In-Depth Information
1.
Participation:
It means that associated
processes must be participated by elements
dispersed in the organisation. This may occur
in a direct or indirect way. The participation
implies the capacity to express the strengths
and weaknesses of the applications and
the capacity of association in groups, with
different opinions on same application and
the relevant context namely how to support
the processes intervening in the business
and their integration with the remaining
applications. The principle is viable since
there are clear and specific rules assuring
the proposed terms and there are initiatives
within the organisation tending towards the
sustenance of the terms;
2.
Transparency:
The decisions taken and
their supervision are made by known rules
and regulations. All data is available and
directly accessible to those affected by said
decisions;
3.
Commitment:
The applications and the way
they are managed aim to serve the organisa-
tion as a whole. The management processes
must be prepared to answer the collaborators
needs within a reasonable time;
4.
Consent:
The development decisions and
applications management must consider that
the best solution for collaborators is the one
looking for consensus among the different
interests. The aim in reaching consensus
must be obtaining an agreement about the
best solution for the organisation as a whole.
This way of obtaining decisions implies a
long-term perspective so that a sustainable
applications development occurs;
5.
Consensus:
The applications development
must assure the equality of all groups of col-
laborators in view of the application targets
within the organisation. The proposed path
shall promote satisfaction of all groups;
6.
Capacity:
It must be assured that the ap-
plications are adequate to the organisation
processes and the result goes towards its
needs and, at the same time, make the best
use of the available resources. This means
that recourses are used in a sustainable way
and in a controlled environment.
The use of these principles and actions as-
sures that the collaborators needs and different
opinions are taken into consideration. This means
the needs of all participating in the organisation
are considered in the decision of IT management.
Thus, it contributes to maintain the alignment
of the IT towards business, to promote the capacity
and agility for new business or to make adjust-
ments in the present ones; it makes the relation
between investment in IT and the return of the
data value; it maintains the risks of business under
control; makes transparent the importance of the
continuity of IT in the business and, at last, is a
measure that promotes the constant improvement
of the IT performance.
cAse studY resuLts
Due to the nature of the proposed techniques
their validation was done in the configuration of
real software. The chosen software was Client
Relationship Management(CRM) by the follow-
ing reasons:
1. It allows to test the processes related to the
interaction with the client;
2. CRM, more than a tool is a philosophy
though it is necessary the commitment of
all the organisation;
3. It allows to test the participation of the ad-
ministration in the project;
4. It allows to test the communication of the
collaborators within the team;
5. It allows the incorporate the collaborators
skills in the development of the application
they are going to use;
6. It allows the use of the O-O-D-A cycle as
the development of the functionalities is
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