Compilation of References - Enterprise Information Systems Design, Implementation and Management: Organizational Applications - page 545

Ruiz-Díaz, F., & French, S. (1983). A survey of multi-ob-
jective combinatorial scheduling . In French, S., Hartley,
R., Thomas, L. C., & White, D. J. (Eds.), Multi-Objective
Decision Making (pp. 59-77). New York: Academic Press.

Santhanam, R., Sasidharan, S., Meharia, P., Brass, D.,
& Sambamurthy, V. (2009). Improving the success of
enterprise information system implementation - current
findings and future research. In SEFBIS Professional
Journal of the Scientific and Educational Forum on
Business Information Systems (pp. 29-42).

Rummler, G., & Brache, A. P. (1994). Melhores Desem-
penhos das Empresas . São Paulo, Brasil: Makron Books.

Santos, L. (2004). Factores Determinantes do Sucesso
de Adopção e Difusão de Serviços de Informação on-line
em Sistemas de Gestão de Ciência e Tecnologia. Unpub-
lished Doctoral dissertation, Minho University, Portugal.

Saaty, T. L. (1980). The Analytic Hierarchy Process .
New York: McGrawHill.

Sahin, F., & Robinson, E. P. (2002). Flow coordination and
information sharing in supply chains: review, implications
and directions for future research. Decision Sciences ,
33 (4), 1-32. doi:10.1111/j.1540-5915.2002.tb01654.x

Santos, L. D., & Amaral, L. (2004). Estudos Delphi com
Q-Sort sobre a web: a sua utilização em sistemas de
informação. Paper presented at Actas da 5ª Conferência
da Associação Portuguesa de Sistemas de Informação,
Lisboa.

Saizarbitoria, I. H., Landín, G. A., & Fa, M. C. (2006).
The impact of quality management in European com-
panies' performance: The case of the Spanish com-
panies. European Business Review , 18 (2), 114-131.
doi:10.1108/09555340610651839

SAP. (2006). Business Process Outsourcing . Retrieved
July 2006, from http://www.sap.com/services/bpo/
index.epx

Salazar, E. (2006). Content Management for the Virtual
Library. Information Technology and Libraries , 25 (3),
170-175.

SAP. (2006). SAP Customer Success Story . Retrieved
from http://www.sap.com

Sarbanes-Oxley Act of 2002, 49 U.S.C. §42121 (2002).

Samavi, R., Yu, E., & Topaloglu, T. (2008). Strategic
reasoning about business models: a conceptual modeling
approach. Information Systems and E-Business manage-
ment, 7, 171-198 .

Sargent, A. (2006). Outsourcing relationship literature:
an examination and implications for future research. In
Proceedings of the 2006 ACM SIGMIS CPR conference
on computer personnel research: Forty four years of
computer personnel research: achievements, challenges
and the future (pp. 280-287). Claremont, CA: ACM.

Samuelson, D. A. (1999). Predictive dialing for out-
bound telephone call centers. Interfaces , 29 (5), 66-94.
doi:10.1287/inte.29.5.66

Sayin, S., & Karabati, S. (1999). A bicriteria approach
to the two-machine flow shop scheduling problem. Eu-
ropean Journal of Operational Research , 113 , 435-449.
doi:10.1016/S0377-2217(98)00009-5

Sanchez, R. (1995). Strategic Flexibility in Product Com-
petition. Strategic Management Journal , 16 , 135-159.
doi:10.1002/smj.4250160921

Sanders, N. R. (2008). Pattern of information technol-
ogy use: The impact of buyer-supplier coordination and
performance. Journal of Operations Management , 26 ,
349-367. doi:10.1016/j.jom.2007.07.003

Schell, D. (2002). Overcoming intricacies of ERP system
implementation. Integrated Solutions , 2.

Schmidt, R. (1997). Managing Delphi surveys using
nonparametric statistical techniques. Decision Sciences ,
28 (3), 763-774. doi:10.1111/j.1540-5915.1997.tb01330.x