Information Technology Reference
In-Depth Information
Chapter 2
How to Use Information
Technology Effectively to
Achieve Business Objectives
António Gonçalves
Trás-os-Montes University, Portugal
Natália Serra
Polytechnic Institute of Setúbal, Portugal
José Serra
OLISIPO, Portugal
Pedro Sousa
Instituto Superior Técnico, Portugal
AbstrAct
In this chapter the authors show, by using a case study, how it is possible to achieve the alignment be-
tween business and Information Technology (IT). It describes several phases of project development,
from planning strategy, enterprise architecture, development of businesses supporting tools and keeping
dynamic alignment between the business and the IT. The authors propose a framework, framed under
an enterprise architecture that guarantees a high level of response to the applications development or
configuration as improves its alignment to business by solving some limitations of traditional software
development solutions namely: difficulty in gathering clients requirements, which should be supported by
the applications; difficulty to connect the organisation processes used to answer the client, which must
also be integrated in the applications and the difficulty to develop the applications that can follow the
business cycle. To test the approach, this was applied to a real case study consisting in the configuration
of an application that manages the relationship with the clients.
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