Information Technology Reference
In-Depth Information
Silva, M., & Gama, N. (2006). Activos Intangíveis
dos Sistemas de Informação . Instituto Superior
Técnico.
Symons, C. (2005). Add EVA to IT Investment
Analysis . Forrester.
Symons, C. (2007). From IT Governance to Value
Delivery . Forrester.
Silva, M., & Martins, J. (2008). IT Governance .
FCA.
Tiong, C., Cater-Steel, A., & Tan, W. (2008). Mea-
suring Return on Investment from Implementing
ITIL - A Review of the Literature . Hershey, PA:
Information Science Publishing.
Silvius, A. (2006). Does ROI Matter? Insights
into the True Business Value of IT. The Electronic
Journal Information Systems Evaluation, 9 (2).
Silvius, A. (2008). The Business Value of IT: A
Conceptual Model for Selecting Valuation Meth-
ods. Communications of the IIMA, 8 (3).
University of St. Gallen. (2005). Service-Oriented
IT Management: Benefit . Cost and Success Fac-
tors.
Stæhr, K. (2006). Risk and Uncertainty in Cost
Benefit Analysis . Institute for Miljøvurdering.
Violino, B. (1997). Return on Investment . Infor-
mation Week.
Steinberg, R. (2006). Measuring ITIL . Blooming-
ton, IN: Trafford Publishing.
Ward, J., & Daniel, E. (2005). Benefits Manage-
ment, Delivering Value from IS & IT investments .
Hoboken, NJ: Wiley Series.
Search WWH ::




Custom Search