ERP System Selection Criteria - Enterprise Information Systems Design, Implementation and Management: Organizational Applications - page 329

Table 6. Importance of vendor related criteria

Vendor related criteria N Mean Std. Deviation

Vendor support 109 4.39 0.805

Vendor reputation

109 3.50 1.051

Market position of vendor 109 3.44 1.049

Table 7. Correlation matrix for vendor related criteria

Market position of
vendor

Vendor reputation Vendor support

Vendor reputation 1 0.202 0.697

Vendor support 0.202 1 0.300

Market position of vendor 0.697 0.300 1

Table 8. Importance of ERP package criteria

ERP package criteria N Mean Std. Deviation

Organizational fit of system 109 4.16 0.945

E-business enablement 109 4.15 0.803

Software costs (licenses, maintenance, etc.) 109 3.92 0.818

Short implementation time 109 3.90 0.793

Incorporation of business best practices

109 3.87 0.747

Advanced technology 109 3.84 0.796

Connectivity (Intra/Extranet, Mobile Comp., ...)

109 3.83 0.948

Availability of a industry focused solution 109 3.79 0.872

Enabling technology for CRM, SCM, etc. 109 3.53 1.175

Table 5 presents the correlation matrix for
system quality criteria. The results of Cronbach
alpha test show that system quality criteria are in-
ternally consistent (Cronbach's alpha is 0.726115,
standardized Cronbach's alpha is 0.763553).
Table 6 presents importance of vendor related
criteria. The most important criterion in this group
is vendor support (4,39). Vendor reputation and
market position of vendor seems to be less impor-
tant during the ERP selection process.
Table 7 presents the correlation matrix for
vendor related criteria. Although vendor related
criteria do not achieve 0.7 threshold (Cronbach's
alpha is 0.682800, standardized Cronbach's alpha

is 0.666446), they should be considered internally
consistent because they measure similar items
seen from a qualitative point of view.
Table 8 presents the importance of ERP pack-
age criteria. The most important criteria in this
group are organizational fit (4,16) of the system
and e-business enablement (4,15).
Table 9 presents the correlation matrix for ERP
package criteria. The results of Cronbach alpha
test show that ERP package criteria are internally
consistent (Cronbach's alpha is 0.757510, stan-
dardized Cronbach's alpha is 0.758011).