Information Technology Reference
In-Depth Information
Table 3. Correlation matrix for ERP benefits criteria
Improved
Service
Levels/
Quality
Integrated
and better
quality of
information
Enabler
for desired
business
processes
Enhanced
decision
making
Business
process
improvement
Increased
organizational
flexibility
Increased
customer
satisfaction
Improved
innovation
capabilities
Reduced
cycle times
Improved Service Levels/
Quality
1
0.336
0.284
0.151
0.242
0.311
0.460
0.186
0.234
Reduced cycle times
0.336
1
0.287
0.215
0.206
0.277
0.268
0.224
0.174
Enhanced decision making
0.284
0.287
1
0.176
0.191
0.233
0.250
0.276
0.273
Business process improve-
ment
0.151
0.215
0.176
1
0.269
0.425
0.315
0.207
0.280
Integrated and better quality
of information
0.242
0.206
0.191
0.269
1
0.213
0.198
0.198
0.217
Increased organizational
flexibility
0.311
0.277
0.233
0.425
0.213
1
0.414
0.394
0.357
Increased customer satis-
faction
0.460
0.268
0.250
0.315
0.198
0.414
1
0.507
0.228
Improved innovation capa-
bilities
0.186
0.224
0.276
0.207
0.198
0.394
0.507
1
0.435
Enabler for desired business
processes
0.234
0.174
0.273
0.280
0.217
0.357
0.228
0.435
1
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