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2006; Verville & Halingten, 2003; Bernroider &
Koch, 2001), system usability (Bernroider, 2008),
system interoperability (Bernroider, 2008; Kumar
et al., 2002, 2003; Verville & Halingten, 2003;
Bernroider, 2008), internationality of system
(Bernroider, 2008; Bernroider & Leseure, 2005;
Verville & Halingten, 2003; Bernroider & Koch,
2001), system reliability (Bernroider, 2008; Malie
et al., 2008; Bernroider & Leseure, 2005; Kumar
et al., 2002, 2003; Wei, et al., 2005), operating
system independency (Bernroider & Leseure,
2005; Bernroider & Koch, 2001).
Vendor related criteria include vendor support
(Malie et al, 2008; Bernroider & Leseure, 2005;
Kumar et al., 2002, 2003, Wei, et al. 2005; Liao,
et al., 2007; Ubmle et al., 2003; Rao, 2000; Fisher
et al., 2004; Lall & Teyarachakul, 2006; Verville
& Halingten, 2003), vendor reputation and market
position of vendor (Malie et al, 2008; Kumar et
al., 2002, 2003; Wei et al., 2005; Han, 2004; Liao,
et al., 2007; Lall & Teyarachakul, 2006; Verville
& Halingten, 2003; Bernroider & Koch, 2001).
ERP package criteria are related to character-
istics of the system itself from implementation
time and costs to the system functionality from
the technical point of view. The group consist of
the following criteria: short implementation time
(Malie et al., 2008; Wei et al., 2005; Umble et al.,
2003; Fisher et al., 2004; Lall & Teyarachakul,
2006; Verville & Halingten, 2003; Bernroider &
Koch, 2001), software costs, such as licenses,
maintenance (Bernroider, 2008; Bernroider &
Leseure, 2005; Kumar, et al., 2002, 2003; Wei,
et al., 2005; Umble et al., 2003; Fisher et al.,
2004; Lall & Teyarachakul, 2006), e-business
enablement (Bernroider & Leseure, 2005), or-
ganizational fit of system (Malie et al., 2008;
Botta-Genoulaz et al., 2005; Kumar et al., 2002,
2003; Nah & Delgado, 2006; Umble et al., 2003;
Lall & Teyarachakul, 2006), connectivity, such as
intra/extranet, mobile computers (Bernroider &
Leseure, 2005), advanced technology (Bernroider
& Leseure, 2005; Kumar et al., 2002, 2003; Liao
et al., 2007; Rao, 2000), incorporation of business
best practice (Bernroider & Leseure, 2005; Kumar
et al., 2002, 2003), availability of an industry
focused solution (Malie et al., 2008; Bernroider
& Leseure, 2005), enabling technology for CRM,
SCM, etc. (Bernroider & Leseure, 2005; Botta-
Genoulaz et al., 2005; Kumar et al., 2002, 2003).
dAtA And MethodoLogY
The research was conducted in 2007/2008. The
questionnaires with introduction letters were
sent to 300 large companies, 300 medium sized
companies and 600 small companies. The number
of questionnaires mailed to small companies was
double the number of medium-sized and large
companies because small companies constitute
the highest proportion of companies and based on
experience, they are less likely to respond. Lists
of addresses and information about the number
of employees and turnover were retrieved from
National Statistical Bureau.
The questionnaire survey is mainly based on
criteria identified by Bernroider and Koch (2001)
and supported from other data in the field. Criteria
used in the research were grouped into four groups:
ERP benefits criteria (enhanced decision making,
improved service levels/quality, reduced cycle
times, business process improvement, enabler for
desired business processes, integrated and better
quality of information, increased organizational
flexibility, increased customer satisfaction, im-
proved innovation capabilities), system quality
criteria (system flexibility, system functional-
ity, system usability, system interoperability,
internationality of system, system reliability and
operating system independence), vendor related
criteria (vendor support, vendor reputation and
market position of vendor) and ERP package
criteria (short implementation time, software costs
(licenses, maintenance), e-business enablement,
organizational fit of system, connectivity (intra/
extranet, mobile, etc.), advanced technology,
incorporation of business best practice, availabil-
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