ERP System Selection Criteria - Enterprise Information Systems Design, Implementation and Management: Organizational Applications - page 321

Figure 1. Groups of criteria impacting on ERP system selection

and methodology are described. The penultimate
section discusses research findings. The final sec-
tion summarizes conclusions.

2008; Nah & Delgado, 2004), reduced cycle
times (Bernroider, 2008); Bernroider & Leseure,
2005), business process improvement (Bernroider,
2008); Bernroider & Leseure, 2005; Kumar et
al., 2002, 2003; Nah & Delgado, 2004; Bern-
roider & Koch, 2001), improved service levels
and/or quality (Bernroider, 2008; Bernroider &
Leseure, 2005; Wei et al., 2005); enablement of
desired business processes (Bernroider, 2008;
Bernroider & Leseure, 2005; Kumar et al., 2002,
2003), integrated and better quality of information
(Bernroider, 2008; Bernroider & Leseure, 2005;
Nah & Delgado, 2004), increased organizational
flexibility (Bernroider, 2008; Umble et al., 2003;
Bernroider & Koch, 2001), increased customer
satisfaction (Bernroider & Koch, 2001; Bernroider
& Leseure, 2005) and improved innovation capa-
bilities (Bernroider, 2008; Bernroider & Leseure,
2005; Bernroider & Koch, 2001).
System quality criteria consist of ERP systems
characteristics related to its usability, flexibility
and functionality. This group consists of the fol-
lowing criteria: system flexibility (Bernroider,
2008; Malie et al., 2008; Bernroider & Leseure,
2005; Kumar et al., 2002, 2003; Wei, et al., 2005;
Verville & Halingten, 2003; Bernroider & Koch,
2001; Bernroider, 2008), system functionality
(Bernroider, 2008; Malie et al., 2008; Bernroider
& Leseure, 2005; Botta-Genoulaz et al., 2005;
Kumar et al., 2002, 2003; Wei, et al., 2005, Han,
2004; Liao et al., 2007; Lall & Teyarachakul,

LiterAture reVieW

ERP selection criteria investigated in this research
were mainly adopted from Bernroider and Koch
(2001) and supported by other research results
and data from the field of ERP implementation
and usage. Although the evaluation of informa-
tion systems investments began already in 1960's
(Frielink, 1061; Joslin 1968), very little had
been written recently about packaged software
selection criteria in academic journals (Keil &
Tiwana, 2006). As Cebeci (2009) stresses, it is
a critical issue to select the suitable ERP system
which meets all the business strategies and the
goals of the company. Karaarslan and Gundogar
(2009) point out, ERP system selection is getting
increasingly difficult because of a large variety
of ERP software solutions available. ERP criteria
identified from prior research can be divided into
four groups: ERP benefits criteria, system quality
criteria, vendor related criteria and ERP package
criteria (Figure 1).
ERP benefits criteria are related to benefits,
which are promised to be gained by ERP imple-
mentation. This group include the following
criteria: enhanced decision making (Bernroider,