Information Technology Reference
In-Depth Information
Chapter 19
Factors Inluencing Users'
Intention to Continue
Using ERP Systems
Ahmed Elragal
German University in Cairo, Egypt
Dalia Birry
Alexandria University, Egypt
AbstrAct
There has been an increasing interest in ERP systems in both research and practice in the last decade.
But unfortunately in many occasions a lot of companies have stopped using these systems after they went-
live with the implementation. This study is an attempt to reveal the factors influencing users' intention to
continue using the ERP system. A survey was sent to respondent gaining a number of 223 responses. A
hypothesized model was developed based on three theories; TAM, ECT, and TPB. The model was tested
using regression analysis of the collected responses. Results showed that users' intension to continue
using the ERP systems are affected by: perceived usefulness, satisfaction, subjective norm, and perceived
behavior control. Meanwhile, perceived usefulness is affected by confirmation and subjective norm while
introduction
substantial growth. This huge investment made IT
puts increasing pressure on management to justify
the outlay by quantifying the business value of
information technology.
To cope with such changes, organizations
paid attention to the importance of using IT to
gain advantage in competitive market. Enterprise
Resource Planning systems (ERP) are one of the
highly complex information systems (IS) which
have been adopted by a lot of organizations
worldwide (Elsawah et al., 2008).
In the last decades business relied more on
information and communication technologies
(ICT) to handle their day-to-day operations in an
efficient manner. So management and business
organizations spend a great amount of resources
on information technology (IT) with expectation
of increasing productivity, efficiency and long
term benefits (Alshare et al., 2004) to adapt such
Search WWH ::
Custom Search