Measuring Utilization of ERP Systems Usage in SMEs - Enterprise Information Systems Design, Implementation and Management: Organizational Applications - page 297

Balakrishnan, V., & Das, A. (2009). Analysis of
critical problems in ERP implementation to en-
hance SOA for energy and utilities - a case study.
In SEFBIS Professional Journal of the Scientific
and Educational Forum on Business Information
Systems (pp. 18-29).

DeLone, W. H., & McLean, E. R. (2003). The
DeLone and McLean model of information
systems success: A ten-year update. Journal of
Management Information Systems , 19 (4), 9-30.

Eriksson, L. T., & Hultman, J. (2005). One
digital leap or a step-by-step approach? - An
empirical study of e-commerce development
among Swedish SMEs. International Journal of
Electronic Business , 3 (5), 447-460. doi:10.1504/
IJEB.2005.008519

Bernroider, E. W. N., & Leseure, M. J. 2005.
Enterprise resource planning (ERP) diffusion and
characteristics according to the system's lifecycle:
A comparative view of small-to-medium sized and
large enterprises. Working Papers on Information
Processing and Information Management , 32.

Gibson, C. F., & Nolan, R. L. (1974). Managing
the four stages of EDP growth. Harvard Business
Review , 52 (1), 76-88. Burton-Jones, A., & Gallivan, M. J. (2004). To-

wards a deeper understanding of system usage in
organizations: a multilevel perspective . Working
paper, Computer Information Systems Department
J. Mack Robinson College of Business Georgia
State University.

Grover, G., Teng, J., Segars, A. H., & Fiedler, K.
(1998). The influence of information technology
diffusion and business process change on per-
ceived productivity: The IS executive's Perspec-
tive. Information & Management , 34 , 14-159.
doi:10.1016/S0378-7206(98)00054-8 Burton-Jones, A., & Gallivan, M. J. (2007).

Toward a deeper understanding of system usage
in organizations: A multilevel perspective. Man-
agement Information Systems Quarterly , 31 (4),
657-679.

Hedman, J. (2003). On Enterprise Systems Arti-
facts: Changes in Information Systems Develop-
ment and Evaluation. Lund Studies in Informatics,
No. 2 . Lund, Sweden: Department of Informatics.

Davenport, T. (1996). Holistic management of
mega-package change: The case of SAP . Boston:
Center of Business Innovation, Ernest & Young
LLP.

Hedman, J., & Borell, A. (2003). ERP systems
impact on organizations . In Grant, G. (Ed.), ERP
& Data Warehousing in organizations: issues and
challenges (pp. 1-21). Hershey, PA: Idea Group
Publishing. Davenport, T. (1998). Putting the Enterprise into

the Enterprise System. Harvard Business Review ,
76 (4), 121-131.

Hedman, J., & Borell, A. (2004). Narratives in
ERP systems evaluation. Journal of Enterprise
Information Management , 17 (4), 283-290.
doi:10.1108/17410390410548698

Davenport, T. (2000). Mission Critical: Realiz-
ing the Promise of Enterprise Systems . Boston:
Harvard Business School Press.

Hitt, L. M., Wu, D. J., & Xiaoge, Z. (2002). Invest-
ment in Enterprise Resource Planning: Business
Impact and Productivity Measures. Journal of
Management Information Systems , 19 (1), 71-98.

DeLone, W. H., & McLean, E. R. (1992). Informa-
tion systems success: The quest for the dependent
variable. Information Systems Research , 3 (1),
60-95. doi:10.1287/isre.3.1.60