Information Technology Reference
In-Depth Information
Figure 4.The management of change: Tools
implied on them. As we descend in the or-
ganisational levels, the training required is
more specific and specialised.
al., 2001; Al-Mashari et al., 2003; Umble et al.,
2003). It is highly related with the feedback we
have obtained from the consulting firms operating
in the Spanish market since they stress that it is
very important to check that the software meets
the needs of the whole company.
It refers to the participation in the system
development and implementation by different
representatives of the target groups. System imple-
mentation means a threat to users perceptions of
control over their work and a period of transition
in which users must cope with differences between
old and new work systems. User involvement is
effective because it offers perceived control by
taking part in the whole plan.
Users can be involved twice when implement-
ing an ERP system:
To communicate the efforts for the change
and make participate to the employees in
them, etc. Communication matrixes must
be defined where the different people's
profiles and the related information with
the project are informed in each of the
project steps.
the final internal user satisfaction
It is based in the system testing (Nah et al., 2001;
Al-Mashari et al., 2003), and pos-implementation
evaluation (Holland and Light, 1999, Nah et
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