Information Technology Reference
In-Depth Information
Chapter 15
Beyond ERP Implementation:
An Integrative Framework
for Higher Success
Rafa Kouki
Université Laval, Canada
Robert Pellerin
École Polytechnique de Montréal, Canada
Diane Poulin
Université Laval, Canada
AbstrAct
Research about ERP post-implementation and ERP assimilation is very limited. Similarly, scant research
investigated ERP experiences in developing countries. Based on a qualitative research methodology
grounded in the diffusion of innovations theory, the present study aims at investigating the determining
contextual factors for ERP assimilation. A cross-case study analysis of four firms in a developed and a
developing country suggests that in both contexts, the primary factor for encouraging a successful ERP
assimilation is top management support. Other factors such as post-implementation training and educa-
tion, IT support, organizational culture, managers and users involvement, strategic alignment, external
pressures and consultant effectiveness are also identified as factors that influence ERP assimilation.
Several assimilation impediments that should be watched are also specified.
introduction
their ability to provide a competitive advantage,
companies worldwide have substantially invested
in ERP applications. Despite the large invest-
ments in ERP, the relatively long experience of
companies with this system and the accumulated
knowledge about ERP projects, few firms are ef-
ficiently using their system (Yu, 2005). Similarly,
there have been studies reporting cases of initial
implementation failure that transformed into suc-
ERP systems are software packages that embed, in
their basic architecture, business knowledge and
business process reference models as well as the
knowledge and expertise of implementation part-
ners (Srivardhanaa & Pawlowski, 2007). Lured
by the numerous advantages of ERP systems and
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