Information Technology Reference
In-Depth Information
Chapter 11
BI-FIT:
Aligning Business Intelligence End-
Users, Tasks and Technologies
Rick Tijsen
Utrecht University, The Netherlands
Marco Spruit
Utrecht University, The Netherlands
Martijn van de Ridder
Capgemini Nederland, The Netherlands
Bas van Raaij
Capgemini Nederland, The Netherlands
AbstrAct
Over the years many organizations have invested in Business Intelligence (BI) systems. While BI-
software enables organization-wide decision support, problems are encountered in the “fit” between
systems' provision and changing requirements of a growing amount of BI (end-) users. This chapter
aims at investigating the factors that influence the “fit” between Business Intelligence (BI) end-users,
tasks and technologies (BI-FIT). Based on an extensive literature study on the elements of BI-FIT, in this
research the BI-FIT Framework is developed that shows the most relevant factors and the interrelation-
ships between BI end-users, tasks and technologies. The framework can be used to help organizations
to identify and fulfill the needs of BI end-users, thereby improving adoption and increasing satisfaction
of the BI end-user base.
introduction
ganizations process information (Daft & Lengel,
1986). According to Galbraith (1974, p. 28) “the
principle of a managerial task is to reduce uncer-
tainty by processing information.” The demand
for profits, increasing (global) competition, and
demanding customers all require organizations to
take the best decisions as fast as possible (Vitt,
In today's globalized economy, especially during
times of recession, the uncertainty that organiza-
tions are facing when taking decisions has become
bigger. In order to deal with this uncertainty, or-
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