A Conceptual Model of a Knowledge Warehouse - Enterprise Information Systems Design, Implementation and Management: Organizational Applications - page 157

IS. Having such services is critical for aggregating
information which is relevant to the KW-CM facts.
Formalism 3: IS is the set which represents the
organizational information systems (IS); S is the
set which represents the organizational IS services;
and P is a set which defines the service parameters.

Formalism 4: ST is the set which represents the
stakeholders and BP is a set which defines the
business processes.

ST={x|x is a stakeholder in the organization}
and BP={y|y is an organizational business process.
If z Î Q, then the relation ST-Q(x,z) defines a
stakeholder x that relates to query z, and the rela-
tion BP-Q(y,z) defines a business process y that
relates to query z.

IS={x|x is an organizational IS}. S={y|y is a
service provided by organizational IS}. P={z|z is
a parameter of one or more services). The relation
IS-S(x,y) indicates that service y is related to IS
x. The relation SP(z,y) indicates that parameter z
relates to service y. If q Î Q, then the relation
SQ(y,q) indicates that service y relates to query
q.

Guideline 4: Each one of the KW-CM stakehold-
ers and business processes components should
have a representation in the KW-CM ontology. For
example, if a stakeholder of a specific query is the
R&D department, the KW-CM ontology should
include such a stakeholder definition. The same
is applicable for presenting the various organiza-
tional processes in such ontology. Such an ontology
can serve us further when extracting information
from the KW-CM, such as finding all the business
processes that relate to a specific query. By way
of demonstration, in the context of the former
example, STi=”headOfTheR&Ddepartment”
and BPi=”ProductSatisfectionReview”, and for
the Qi=“UsageOfFeatureX” there will be rela-
tions of ST-Q(“headOfTheR&Ddepartment”,
“UsageOfFeatureX “) and BP-
Q(”ProductSatisfectionReview”, “UsageOfFea-
tureX “).
Definition 5: The KW-CM ontology will hold
for each query regarding its input and output
parameters. This will make it possible to connect
the query parameters with the required services
parameters.
Formalism 5: QIP is the set which represents the
query input parameters and QOP is the set which
represent the query output parameters.

Guideline 3: Each IS component of the KW-CM
should have a service and service parameters that
will serve as a gate through which information
can be extracted. Following the example of the
under-used feature, there is a need to aggregate
information regarding the management campaigns
that relate to this specific feature. The IS set will
include ISi=”CampaignManagementSystem”,
assuming that there is an organizational sys-
tem IS that aggregates information about
campaign management; the P set will include
Pi=”Feature” and Si=”FindManagementCampai
gnsOfFeature”. In addition, there will be a rela-
tion of IS-S(“CampaignManagementSystem”,
“FindManagementCampaignsOfFeature”) a
relation of SP(”Feature”, FindManagement-
CampaignsOfFeature”) and for the former
Qi=“UsageOfFeatureX”, there will be a relation
SQ(“FindManagementCampaignsOfFeature”,
“UsageOfFeatureX”).
Definition 4: A KW-CM ontology handles the KW-
CM stakeholders and business process terms. As
explained above, since only a partial ontology is
defined, stakeholder roles and department- related
terms as well as terms that define business process
categories will not be described.

QIP={x|x is a query input parameter} and
QOP={y|y is a query output parameter). If z Î
Q, then the relation QIP-Q(x,z) indicates that
parameter y is an input parameter of query z, and