Reverse Engineering of Enterprise Business Processes - Enterprise Information Systems Design, Implementation and Management: Organizational Applications - page 107

that are related to the process models. Then the
modeler should take into account the interrelations
and the exchange between the business processes.
It is also essential to consider the goals of the
processes and their position in the enterprise to
determine if two processes play the same role or
complementary roles. In this case, these processes
should be considered in the business scope because
modeling one process is affected by the other.
Motivations may also affect the business scope
since it may highlight some details to be integrated
in the process models. For example, modeling
business processes for execution purposes can put
forward some requirements like considering ex-
ecution equipments. Modeling business processes
for collaboration reasons requires considering
collaboration policies.
The identified business scope is a set of global
processes if the organization has a primary clas-
sification of processes. Elsewhere the business
process is a set of organizational parts of the
whole organization.
In the case of the academic web application
the business scope consists of the candidature
procedures for the applicants (students) and the
management procedures for the university insti-
tutions. On the other side it does not concern the
management procedures of the application for the
ministry of university education.

a student. Then we used documents “applicant's
guide” or the information sheets for the academic
institutions.
The collecting phase should be organized and
planned in order to optimize efforts and time. Then,
the modeler could know exactly the information
he needs to structure and model the processes of
the enterprise. This phase consists of 4 steps used
to identify for each view of the metamodel the
corresponding information within the business
scope. The steps do not contain strict guidelines in
order to take into account the differences between
information resources within organizations with
unmodeled processes. The aim of this phase is to
obtain models of information more structured than
the existing ones and that can be easily exploited
in the following phase.

Collecting Intentional Information

The purpose of this step is to report the vision of
the organization of its processes. The modeler
should conduct interviews with the leaders of the
organizations in order to identify the goals of the
different global processes and their contribution
in the enterprise goal (see figure 1). Information
may be summarized in tables. If there exist any
inclusion links between the processes, the links
may be represented in functional trees that will be
used in the next step. Then it is possible to display
goals as hierarchies where nodes are composed
goals and leafs are simple goals.

collecting information

In the second phase “Collecting information”, the
modeler must collect different types of information
(documents, manuals, interviews, organizational
hierarchies, process simulation, etc) within the
modeling scope. This phase may be hard and
complicated if the organization does not possess
documents and manuals describing its processes.
In this case the modeler should simulate himself
the processes if it is possible or conduct interviews
with the actors involved in the process. For the
academic web application we collected informa-
tion by simulating the admission procedures as

Collecting Organizational Information

In this step the modeler should identify for each
global process the different actors involved in. If
the global process contains more than one detailed
process, there may be more than one processor role
(see figure 3). The different actors responsible of
the detailed processes should be identified. Later
processor roles will be assigned to these actors.
The actors participating in the process, as well as
their categories (internal or external) should be