Travel Reference
In-Depth Information
can tack on extra days once you arrive. Make sure you mention any dis-
counts—for Rick Steves readers or otherwise—when you make the reser-
vation.
If you don't get a response to your email, it usually means the hotel is
already fully booked—but try sending the message again or call to follow
up.
Confirming a Reservation:
Most places will request your credit-card
number to hold the room. To confirm a room using a hotel's secure online
reservation form, enter your contact information and credit-card number;
the hotel will email a confirmation.
If you sent an email to request a reservation, the hotel will reply with
its room availability and rates. This is not a confirmation. You must email
back to say that you want the room at the given rate. While you can email
your credit-card information (I do), it's safer to share that confidential info
via phone call, two emails (splitting your number between them), or the
hotel's secure online reservation form.
Canceling a Reservation:
If you must cancel your reservation, it's
courteous to do so with as much advance notice as possible. Simply make
a quick phone call or send an email. Family-run places lose money if they
turn away customers while holding a room for someone who doesn't show
up. Understandably, many hoteliers bill no-shows for one night.
Cancellation policies can be strict: For example, you might lose a de-
posit if you cancel within two weeks of your reserved stay, or you might
be billed for the entire visit if you leave early. Internet deals may re-
quire prepayment, with no refunds for cancellations. Ask about cancella-
tion policies before you book.
If canceling via email, request confirmation that your cancellation was
received to avoid being accidentally billed.
Reconfirming a Reservation:
Always call to reconfirm your room
reservation a few days in advance. Smaller hotels and B&Bs appreciate
knowing your estimated time of arrival. If you'll be arriving late (after
