Information Technology Reference
In-Depth Information
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JIRA's out-of-the-box mail handlers mostly focus on creating new issues from e-mails or
adding comments to the existing issues based on certain matching criteria. This means that
for each project, you will need to have a corresponding inbox. There are several other not-
able limitations, including:
• Not able to update issue fields
• Mapping one handler to multiple projects
• Notifying users that do not count towards JIRA licenses (non jira-users)
Luckily, there is a third-party add-on called Enterprise Mail Handler for JIRA, which ad-
dresses all these gaps and more. You can download the add-on from the following link:
