Information Technology Reference
In-Depth Information
How it works…
Mail handlers periodically poll for new e-mails from the selected incoming mail server and
process them based on the handler used. The Create a new issue or add a comment to an
existing issue handler will create a new issue in JIRA, where the e-mail subject becomes
the issue summary and the e-mail body becomes the issue description. If the e-mail subject
contains an issue key to an existing issue, the e-mail body will be added as a comment to
the issue.
JIRA comes with a number of other mail handlers:
• Add a comment from the non-quoted e-mail body—this adds the e-mail body that
is not quoted with the > or | symbols as a comment to an existing issue.
• Add a comment with the entire e-mail body—this adds the entire e-mail body as a
comment to an existing issue.
• Create a new issue from each e-mail message—always create a new issue from an
e-mail.
• Add a comment before a specified marker or a separator in the e-mail body—this
adds the e-mail body before a marker line is specified as a regular expression. Con-
tents after the marker will be ignored. This is useful when you do not want to in-
clude old contents from a forwarded e-mail.
Search WWH ::




Custom Search