Information Technology Reference
In-Depth Information
Introduction
E-mail is one of the most important communication tools in the world. It is a technology
that people are familiar with and has the least amount of resistance in regards to adoption.
Therefore, e-mail integration has become one of the key features for any system today.
Help desk systems, CRMs, and even document management systems all need to be able to
both send and receive e-mails. So, it is not surprising that JIRA comes with a full list of e-
mail integration features out of the box.
In this chapter, we will learn about how to configure JIRA to send out e-mail notifications
every time someone makes a change to issues, set up notification rules, and create custom
mail templates. We will also look at how JIRA can process e-mails and create issues auto-
matically, saving us the effort of manual data entry.
