Information Technology Reference
In-Depth Information
These activities allow you to do the following:
■
Create Change With Template
Use this activity to create a change record using an
existing change template. When you use this activity, mandatory fields in the service
manager change record need to be configured using Orchestrator.
■
Create Object
This activity allows you to create a Service Manager object based on
a defined class. For example, you could use this activity to create a Service Manager
incident, change, or problem record.
■
Create Incident With Template
You can use this activity to create a Service Manag-
er incident based on an existing template. When you use this activity, mandatory fields
in the Service Manager incident record need to be configured using Orchestrator.
■
Create Related Object
You use this activity to create new Service Manager objects
that have relationships to existing Service Manager objects.
■
Create Relationship
This activity allows you to create relationships between Service
Manager elements. For example, you could use it to create a relationship between an
incident and a computer or user. You can also use it to relate multiple incidents with a
Service Manager problem record.
■
Delete Relationship
Use this activity to remove a relationship between Service Man-
ager elements.
■
Get Activity
Allows an Orchestrator runbook to collect activity records based on
specific criteria.
■
Get Object
Use this activity to search for a Service Manager activity, incident, or
change records based on specific criteria.
■
Get Relationship
Allows Orchestrator to generate a list of objects from separate
classes that are related by specific criteria.
■
Monitor Object
Allows you to configure Orchestrator to find new and updated
records based on specific criteria.
■
Update Activity
Allows you to update Service Manager activity records.
■
Upload Attachment
Use this activity to upload a file to an existing Service Manager
object. For example, you might use this activity to upload a log file so that it can be
stored with the incident generated automatically by an Operations Manager alert.
■
Update Object
You can use this activity to modify the values of a Service Manager
object's properties.