Information Technology Reference
In-Depth Information
These activities allow you to do the following:
Create Change With Template Use this activity to create a change record using an
existing change template. When you use this activity, mandatory fields in the service
manager change record need to be configured using Orchestrator.
Create Object This activity allows you to create a Service Manager object based on
a defined class. For example, you could use this activity to create a Service Manager
incident, change, or problem record.
Create Incident With Template You can use this activity to create a Service Manag-
er incident based on an existing template. When you use this activity, mandatory fields
in the Service Manager incident record need to be configured using Orchestrator.
Create Related Object You use this activity to create new Service Manager objects
that have relationships to existing Service Manager objects.
Create Relationship This activity allows you to create relationships between Service
Manager elements. For example, you could use it to create a relationship between an
incident and a computer or user. You can also use it to relate multiple incidents with a
Service Manager problem record.
Delete Relationship
Use this activity to remove a relationship between Service Man-
ager elements.
Get Activity Allows an Orchestrator runbook to collect activity records based on
specific criteria.
Get Object Use this activity to search for a Service Manager activity, incident, or
change records based on specific criteria.
Get Relationship Allows Orchestrator to generate a list of objects from separate
classes that are related by specific criteria.
Monitor Object Allows you to configure Orchestrator to find new and updated
records based on specific criteria.
Update Activity Allows you to update Service Manager activity records.
Upload Attachment Use this activity to upload a file to an existing Service Manager
object. For example, you might use this activity to upload a log file so that it can be
stored with the incident generated automatically by an Operations Manager alert.
Update Object You can use this activity to modify the values of a Service Manager
object's properties.
 
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