Information Technology Reference
In-Depth Information
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Authors
Can manage work items in their queue scope. Can manage configuration
items in their group scope. Can manage announcements in the Self-Service Portal.
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Problem Analysts
Can manage problems in their queue scope. Have read-only ac-
cess to other work items in their queue scope. Have read-only access to configuration
items in their group scope.
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Workflows
Can create and edit any configuration item or work item.
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Incident Resolvers
Can manage incidents, problems, and manual activities in their
group scope. Have read-only access to work items in their queue scope. Have read-
only access to configuration items in their group scope.
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Change Managers
Can manage change requests and activity work items in their
queue scope. Have read-only access to work items in their queue scope. Have read-
only access to configuration items in their group scope.
FIGURE 2-31
User Roles
MORE INFO SERVICE MANAGER USER ROLES
You can learn more about Service Manager user roles at
http://technet.microsoft.com/
Virtual Machine Manager roles
VMM has the built in Administrator role, which allows role members to perform any admin-
istrative action on all elements that VMM manages. Other roles in VMM are used when you
create user roles. A user role consists of a profile, members, scope, library servers, and Run As
