Information Technology Reference
In-Depth Information
Chapter III
The Impact of Multilevel
Computer Self-Efficacy on
Effectiveness of
Computer Training
Bassam Hasan
The University of Toledo, USA
abstraCt
Identifying factors affecting effectiveness of computer training remains a key issue in information sys-
tems (IS) research and practice. To this end, the current study builds upon IS and training literatures to
develop and test a research model to examine the impact of multilevel computer self-efficacy (CSE) on
effectiveness of computer training. The model distinguishes between general and application-specific
CSE and posits that both levels of CSE will have positive effects on perceived ease of use, near-transfer
learning, and far-transfer learning of computer skills and a negative effect on computer anxiety. The
results of a field experiment conducted to empirically test the model revealed that general CSE had
positive effects on far-transfer learning and perceived ease of use, whereas application-specific CSE
demonstrated positive effects on near-transfer learning and perceived ease of use. The results also showed
that general and application-specific CSE had negative effects on computer anxiety. This study provides
better insights into the relationships between the two levels of CSE and computer training outcomes and
offers valuable research and practical implications.
introduCtion
and functional areas, individuals must possess
adequate computing skills to enable them to
do their jobs effectively. Moreover, changing
computer technologies continue to alter the way
In the current era of increased proliferation of
computer technologies at all managerial levels
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