Information Technology Reference
In-Depth Information
Maxwell, S. (1999). Biased attributions of a price increase:
Effects of culture and gender.
Journal of Consumer
Marketing
,
16
(1), 9-23.
Sistruck, F., & McDavid, J. W. (1971). Sex variable in
conforming behavior.
Journal of Personality and Social
Psychology
,
17
(2), 200-207.
McClure, P. A., Smith, J. W., & Sitko, T. D. (1997).
The
crisis in information technology support: Has our current
model reached its limits?
Boulder, CO: CAUSE.
Smith, J. B., & Barclay, D. W. (1997). The effects of
organizational differences and trust on the effectiveness
of selling partner relationships.
Journal of Marketing
,
61
(1), 3-21.
Meyers-Levy, J., & Sternthal, B. (1991). Gender differ-
ences in the use of message cues and judgments.
Journal
of Marketing Research
,
28
(1), 84-96.
Soldow, G. F., & Thomas, G. P. (1984). Relational com-
munication: From versus content in the sales interaction.
Journal of Marketing
,
48
(1), 84-93.
Moorman, C., Deshpande, R., & Zaltman, G. (1993).
Factors affecting trust in market relationships.
Journal
of Marketing
,
57
(1), 81-101.
Solomon, M. R., Surprenant, C., Czepiel, J. A., & Gut-
man, E. G. (1985). A role theory perspective on dyadic
interactions: The service encounter.
Journal of Market-
ing
,
49
(1), 99-111.
Oliver, R. L. (1980). A cognitive model of the antecedents
and consequences of satisfaction decisions.
Journal of
Marketing Research
,
17
(4), 460-469.
Swan, J. E., Trawick, I. F., & Silva, D. W. (1985). How
industrial salespeople gain customer trust.
Industrial
Marketing Management
,
14
(3), 203-211.
Palmer, A., & Bejou, D. (1995). The effects of gender
on the development of relationships between clients and
financial advisers.
The International Journal of Bank
Marketing
,
13
(3), 18-27.
Tam, J. L. M., & Wong, Y. H. (2001). Interactive selling:
A dynamic framework for services.
Journal of Services
Marketing
,
15
(5), 379-396.
Rosen, L. D., & Maguire, P. D. (1990). Myths and realities
in computerphobia: A meta-analysis.
Anxiety Research
,
3
(2), 175-191.
Usunier, J. (1996).
Marketing across cultures.
Englewood
Cliffs, NJ: Prentice Hall.
Rushton, A., & Carson, D. J. (1989). Services—Marketing
with a difference.
Marketing Intelligence & Planning
,
5
(5/6), 12-17.
Venkatesh, V., & Morris, M. G. (2000). Why don't men
ever stop to ask for directions? Gender, social influence,
and their role in technology acceptance and usage be-
havior.
MIS Quarterly
,
24
(1), 115-139.
Scherhorn, G., Reisch, L. A., & Raab, G. (1990). Addictive
buying in West Germany: An empirical study.
Journal
of Consumer Policy
,
13
(4), 355-387.
Westbrook, R. A. (1981). Sources of consumer satisfaction
with retail outlets.
Journal of Retailing
,
57
(3), 68-85.
Shamdasani, P. N., & Balakrishnan, A. A. (2000).
Determinants of relationship quality and loyalty in per-
sonalized services.
Asia Pacific Journal of Management
,
17
(3), 399-422.
Williamson, O. E. (1983). Credible commitments: Us-
ing hostages to support exchange.
American Economic
Review
,
73
(4), 519-540.
Woo, K. S., & Fock, H. K. Y. (1999). Customer satisfaction
in the Hong Kong mobile phone industry.
The Service
Industries Journal
,
19
(3), 162-174.
Sheth, J. N. (1975). Buyer-seller interaction: A concep-
tual framework. In B. B. Anderson (Ed.),
Advances in
consumer research
(Vol. 3) (pp. 382-386). Cincinnati,
OH: Association for Consumer Research.
Worchel, S., & Cooper, J. (1976).
Understanding social
psychology
. Homewood, IL: Dorsey Press.
Singh, J. (1995). Measurement issues in cross-national
research.
Journal of International Business Studies
,
26
(3), 597-619.
Wulf, K. D., Odekerken-Schroder, G., & Lacobucci,
D. (2001). Investments in consumer relationships: A
Search WWH ::
Custom Search