Information Technology Reference
In-Depth Information
Boshoff, C., & Leong, J. (1998). Empowerment,
attribution, and apologising as dimensions of
service recovery: An experimental study.
Interna-
tional Journal of Service Industry Management
,
9
(1), 24-47.
Deaux, K., & Kite, M. E. (1993). Gender stereo-
types. In F. Denmark, & M. Paludi (Eds.),
Hand-
book on the psychology of women
(pp. 107-139).
Westport, CT: Greenwood Press.
De Beauvoir, S. (1952).
The second sex
. New
York: Vintage Books.
Brady, M. K., & Robertson, C.J. (1999). An
exploratory study of service value in the U.S.A.
and Ecuador.
International Journal of Service
Industry Management
,
10
(5), 469-486.
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987).
Developing buyer-seller relationships.
Journal
of Marketing
,
51
(2), 11-27.
Bridges, J. S. (1989). Sex differences in occupa-
tional values.
Sex Roles
,
20
(2), 205-211.
Eagly, A. H. (1987).
Sex differences in social
behavior: A social-role interpretation
. Hillsdale,
NJ: Erlbaum.
Busch, P., & Wilson, D. (1976). An experimental
analysis of a salesman's expert and referent bases
of social power in the buyer-seller dyad.
Journal
of Marketing Research
,
13
(1), 3-11.
Felter, M. (1985). Sex differences on the California
statewide assessment of computer literacy.
Sex
Roles
,
13
(2), 181-192.
Chen, P. Y., & Hitt, L. M. (2002). Measuring
switching costs and the determinants of customer
retention in Internet-enabled business: A study
of the online brokerage industry.
Information
Systems Research
,
13
(3), 255-274.
Fischer, E., & Arnold, S.J. (1994). Sex, gender iden-
tity, gender role attitudes and consumer behavior.
Psychology and Marketing
,
11
(2), 163-182.
Flax, J. (1983). Political philosophy and the partri-
archal unconscious: A psychoanalytic perspective
on epistemology and metaphysics. In S. Harding,
& M. Hintikka (Eds.),
Discovering reality: Femi-
nist perspectives on epistemology, metaphysics,
methodology, and philosophy of science
(pp.
245-281). London: D. Reidel Publishing.
Costa, J. A. (1994).
Gender issues and consumer
behavior
. London: Sage.
Crosby, L. A., Evans, K. R., & Cowles, D. (1990).
Relationship quality in services selling: An
interpersonal influence perspective.
Journal of
Marketing
,
54
(3), 68-81.
Fournier, S. (1998). Consumers and their brands:
Developing relationship theory in consumer
research.
Journal of Consumer Research
,
24
(2),
343-373.
Crosby, L. A., & Stephens, N. (1987). Effects of
relationship marketing on satisfaction, retention,
and prices in the life insurance industry.
Journal
of Marketing Research
,
24
(4), 404-411.
Fournier, S., Dobscha, S., & Mick, D.G. (1998).
Preventing the premature death of relationship
marketing.
Harvard Business Review
,
76
(1),
42-51.
Crotts, J. C., & Erdmann, R. (2000). Does national
culture influence consumers' evaluation of travel
services? A test of Hofstede's model of cross-
cultural differences.
Managing Service Quality
,
10
(5), 410-419.
Gefen, D., & Straub, D. W. (1997). Gender dif-
ferences in the perception and use of e-mail: An
extension to the technology acceptance model.
MIS Quarterly
,
21
(4), 389-400.
Dann, G. (1993). Limitations in the use of na-
tionality and country of residence variables. In
D. Pearce, & R. Butler (Eds.),
Tourism research:
Critiques and challenges
(pp. 88-112). London:
Routledge.
Goffman, E. (1979).
Gender advertisement
. New
York: Harper and Row.
Search WWH ::
Custom Search