Information Technology Reference
In-Depth Information
Chapter VIII
End User Perceptions of
the Benefits and Risks of
End User Web Development
Tanya McGill
Murdoch University, Australia
Chris Klisc
Murdoch University, Australia
abstraCt
The development of applications by end users has become an integral part of organizational information
provision. It has been established that there are both benefits and risks associated with end-user development,
particularly in the areas of spreadsheets and databases. Web development tools are enabling a new kind
of end user development. The fact that Web page creation may impact not only locally but also globally
significantly raises the importance of this type of end user application development. This chapter reports
on the extent of Web page development amongst end users and investigates their perceptions of the benefits
and risks of end-user Web development relative to those associated with spreadsheet development and
explores approaches to reducing the risks.
introduCtion
and user demand for control of information
resources (McLean, Kappelman, & Thomp-
son, 1993; Shayo, Guthrie, & Igbaria, 1999).
Organizations also rely heavily on applications
developed by end users (Ferneley, 2007). These
applications support a wide range of information
provision and decision-making activities and
End-user computing now dominates organiza-
tional use of information technology worldwide
(Sutcliffe & Mehandjiev, 2004). Its growth has
been driven by increasingly inexpensive hardware,
increasingly powerful and easy to use software,
Search WWH ::
Custom Search