Case Studies - Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics - page 254

International Organization for Standards (ISO)(1998). 9241-11 Ergonomic requirements
for office work with visual display terminals (VDTs) . Part 11. Guidance on usability.
Geneva, Switzerland.
Stanton, B., Theofanos, M., Steves, M., Chisnell, D., & Wald, H. (2012). Fingerprint
scanner affordances , NISTIR (to be published), National Institute of Standards and
Technology, Gaithersburg, MD.
Tabassi, E., Wilson, C., & Watson, C. (2004). Fingerprint image quality . NISTIR 7151,
National Institute of Standards and Technology, Gaithersburg, MD < http://www.
nist.gov/customcf/get_pdf.cfm?pub_id=905710 > .
Theofanos, M., Stanton, B., Sheppard, C., Micheals, R., Zhang, N. F., Wydler, J., et al.
(2008). Usability testing of height and angles of ten-print fingerprint capture , NISTIR
7504, National Institute of Standards and Technology, Gaithersburg, MD.
Biographies
Mary Frances Theofanos is a computer scientist at the National Institute of
Standards and Technology where she is the program manager of the Common
Industry Format Standards for usability and the principal architect of the
Usability and Security Program evaluating human factors and usability of cyber
security and biometric systems. She spent 15 years as a program manager for
software technology at the Oak Ridge National Laboratory complex of the
U.S. DOE. She received a Master's in Computer Science from the University of
Virginia.
Brian Stanton obtained his Master's degree in Cognitive Psychology from
Rensselaer Polytechnic Institute and is a cognitive scientist in the Visualization
and Usability Group at the National Institute of Standards and Technology
where he works on the Common Industry Format project developing usability
standards and investigates usability and security issues ranging from password
rules and analysis to privacy concerns. He has also worked on biometric projects
for the Department of Homeland Security, Federal Bureau of Investigation's hos-
tage rescue team, and with latent fingerprint examiners. Previously he worked in
private industry designing user interfaces for air traffic control systems and B2B
web applications.
Yee-Yin Choong is a research scientist at the National Institute of Standards
and Technology. Her research focuses on applying human factors and usability
disciplines to technologies, including graphical user interface design, symbols
and icons design, biometrics technology usability, and cyber security and usabil-
ity. Yee-Yin holds graduate degrees in Industrial Engineering from Pennsylvania
State University and Purdue University, respectively.
10.3 REDESIGN OF A WEB EXPERIENCE
MANAGEMENT SYSTEM
By Tanya Payne, Grant Baldwin, and Tony Haverda, OpenText
Web Experience Management is an enterprise software product designed to
create, edit, and manage websites. Generally, the websites it manages are quite