Case Studies - Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics - page 237

CHAPTER 10
Case Studies

237

CONTENTS
10.1 NET PROMOTER SCORES AND THE VALUE OF A GOOD USER
EXPERIENCE 238

10.1.1 Methods 239

10.1.2 Results 240

10.1.3 Prioritizing Investments in Interface Design 241

10.1.4 Discussion 242

10.1.5 Conclusion 243

REFERENCES 244

Biography 244

10.2 MEASURING THE EFFECT OF FEEDBACK ON FINGERPRINT
CAPTURE

244

10.2.1 Methodology 245

Experimental design 245

Participants 245

Materials 246

Procedure 246

Results 246

Effectiveness 248

Task completion rate 248

Errors 248

Quality of the fingerprint image 248

Efficiency 249

Attempt time 249

Task completion time 250

Satisfaction 251

10.2.2 Discussion 252

10.2.3 Conclusion 253

ACKNOWLEDGMENT 253

REFERENCES 253

BIOGRAPHIES 254

10.3 REDESIGN OF A WEB EXPERIENCE MANAGEMENT SYSTEM 254

10.3.1 Test Iterations 255

10.3.2 Data Collection 256

10.3.3 Workflow 257