Self-Reported Metrics - Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics - page 141

18. This system has all the functions and capabilities I expect it to have.
19. Overall, I am satisfied with this system.
Unlike SUS, all of the statements in CSUQ are worded positively. Factor anal-
yses of a large number of CSUQ and PSSUQ responses have shown that the
results may be viewed in four main categories: System Usefulness, Information
Quality, Interface Quality, and Overall Satisfaction.
6.4.4 Questionnaire for User Interface Satisfaction
The Questionnaire for User Interface Satisfaction (QUIS) was developed by a
team in the Human-Computer Interaction Laboratory (HCIL) at the University
of Maryland (Chin, Diehl, & Norman, 1988). As shown in Figure 6.10 , QUIS
Figure 6.10 QUIS, developed by the HCIL at the University of Maryland. Commercial use requires a license from the Office of
Technology Commercialization at the University of Maryland.