Database Reference
In-Depth Information
Figure 2.35
Shipping dashboard with exceptional data
Notice that Brazil has an exceptionally high ratio of returned to shipped items.
16.
To see how the sales staff in Brazil performed according to this metric, click on the
Brazil
area of the world map.
The drill report is displayed and should look as shown in Figure 2.36.
Now you can look for any trends by employee who may have excessive returns and the
reasons customers are returning products. The problem with this report is that the target
is not filtered by year so the country totals are across all years.
Figure 2.36
Return to ship ratio report for Brazil
