Database Reference
In-Depth Information
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Total Open this Month
•
Total Closed this Month
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1st Level Fixed this Month
Ask the right questions to get an understanding on how to create this type of dashboard.
We'll using the first section as an example: Incidents Opened Today:
• Is this related to only incidents created today or will it also included incidents re-
activated today?
• How can the difference highlighted in the preceding question be validated?
• Is today related to working days or every day of the week?
• What is the smallest and largest display area this dashboard will be viewed on?
• Who is accountable for the data the dashboard depends on?
Build on the example questions using the scope of the specific report request.
