Database Reference
In-Depth Information
Introductions
"Frank, Ernest, please have a seat here. I'll
let these folks introduce themselves."
"Frank, you're a senior network
administrator at MegaBank, right? Please
tell us a little bit about your responsibilities,
how many end users you support, and what
kinds of data security products you've
used." (Same for Ernest.) "Does anyone
here have any other questions for Frank or
Ernest before we get started?"
Direct users to the
chairs in front of the
prototype.
Ask observers to
introduce
themselves.
Introduce users.
Have users answer
2-3 questions about
their background.
Paper
prototype
orientation
"As I mentioned, here's the paper prototype
of the Web application you'll be working
with. We've assumed you typed [URL].com
into the browser and this page came up.
This is your starting point."
(Optional) "You use AOL at home, right?
These forward and back buttons here do
the same thing as the buttons in AOL—they
just look a little different. If you're not sure
whether something is the same as what
you're used to, just ask me."
Explain what they're
looking at (usually the
first screen of the site
or application).
(Optional) For users
with limited computer
experience, you
might point out
familiar elements
such as the browser
buttons, explaining
that these things on
their computer might
look a little different,
but they do the same
thing.
Interactions
with the
prototype and
Computer
"Carl here will be playing the computer.
Now Carl may seem like a pretty smart
computer, but he has no speech
recognition and no artificial intelligence.
Since machines can't talk, he's not allowed
to explain anything. If you want to do
something, you'll need to interact with the
prototype just as you would on a computer.
Use your finger to click on links or buttons.
These pieces of tape indicate places where
you can type something in, and here's your
keyboard (give pen). It's okay to write on
this.
The two of you are working together, so talk
to each other as you go. It's fine if you
disagree about something because there
are different ways to use this. Please tell us
what makes sense to you, what's
confusing, and any questions that come to
mind. Your questions are especially
valuable, but I may not answer them right
away because our goal is to change the
interface so it answers them."
(Optional) "Even though this is a paper
prototype, assume you can do all the things
you can do with a real computer, like drag
Introduce the
Computer.
Explain how to
interact with the
prototype (and each
other if co-discovery).
Discuss thinking
aloud and asking
questions.
(Optional) Note that
all interface
functionality is
available (e.g., drag
& drop).
(Optional) Point out
any print manuals
that may exist or
mention that there's a
help system.
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