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government departments, agencies and research funding bodies. Yet the
output of these two rather diffuse communities generally takes little or no
account of the other. Their separateness may help to explain why we seem
to be such a very a long way from reaching the vision of human-computer
symbiosis anticipated by Sackman in the mid 1960s (Sackman 1967).
Bringing the knowledge base from the public participation domain to-
gether with ICT design expertise will greatly enrich the resource pool
available to designers. Adding contributions from citizens to this expertise
will further enhance the resource pool accessible to the ICT design proc-
ess.
10.2.2 Improved Systems and Services
The expanded and enriched knowledge base will greatly increase the
likelihood of achieving a good match between the design outcome and
citizens/users' needs. Better informed design is likely to produce better
systems and services from the perspective of the citizen/user as they will
be closely matched to their needs and requirements as depicted in Fig. 10.1.
Fig. 10.1. Enriching the Knowledge base for ICT Design.
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