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people living in poverty to contribute to the formulation of policy intended
to reduce poverty (Lister 2004).
9.4 Supporting Citizen Engagement in Sociotechnical
Decision Making
To enable citizens to contribute effectively to the decision making stages
involved in the creation of sociotechnical systems, the primary require-
ment is for them to be able to fully understand the context. That is, the
problem or situation which gives rise to the need for decision making, and
to be able to freely explore the possibilities for, and implications of, differ-
ent decisions. The key processes which will support them in these activi-
ties will include:
•
communicating and knowledge sharing;
•
envisioning;
•
consensus building;
•
creativity and problem solving;
•
requirements surfacing.
These processes will be involved at different stages of the decision mak-
ing/development lifecycle, as shown in figure 9.1.
Stage in decision making/development
Communication
Mobilising for
engagement
Agenda Setting
Analysis & definition
of requirements
Envisioning
Consensus building
Creativity
Requirements surfacing
Detailed shaping
Implementing
Evaluating outcomes/
monitoring progress
Fig. 9.1.
Key processes to support effective citizen engagement in sociotechnical
systems development.
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