Information Technology Reference
In-Depth Information
For example, focus groups, which began as a tool for market research, are
now regularly used by some designers as both a way of eliciting require-
ments and as a way for designers to gain additional insight into the needs
and aspirations of users. One example is the UTOPIA project (UTOPIA
2004) described in Chapter 5 (See also Bruseberg and McDonagh Philp
2001).
Table 9.1.
63 Tools for engaging, interacting, lobbying and creating dialogue with
stakeholders (Citizen Science Toolbox, from the Australian Coastal CRC)
Backcasting
Brainstorming
Briefings
Citizen committees
Citizen juries
Civic journalism
Community fairs
Community indicator
Conference
Consensus conference
Deliberative opinion polls
Delphi study
Design charrettes
Displays and exhibits
Electronic democracy
Expert panel
Field trips
Fishbowl
Focus groups
Future search conference
Information contacts
Information hotline
Information repository
Interactive TV
Interactive display kiosks
Key stakeholder interviews
Kitchen table discussion
Media release
Meditation and negotiation
Multi-objective DSS
Newspaper inserts
Nominal group
Open house / open days
Open space technology
Participant observation
Photovoice
Planning for real
Poster competitions
Printed information
Prioritization matrix
Public conversation
Public volunteers
Public meetings
Questionnaires / responses
Role plays
Samoan circles
Scenario testing
Search conference
Shopfront
Simulation (electronic)
Sketch interviews
Snowball sampling
Speakouts
Stakeholder analysis
Study circles
Submissions
Surveys
Technical assistance
Technical reports
Telephone trees
Visioning
Websites
Workshops
There are also numerous other tools and toolkits which have been de-
veloped specifically for the purposes of developing user-centred, inclusive
ICT products and services (see, for example, the I~Design toolkit for in-
clusive design - available at: http://www.inclusivedesign.org.uk, or the
RESPECT Handbook of User-Centred Design Methods produced by
Maguire et al. 1998).
It is not the aim of this chapter to reproduce the material which these re-
sources already provide. What is intended here, is to show how different
tools and techniques can support the transformation of citizen inputs into
an array of positive outputs and outcomes (as shown in figure 6.1, in Chap-
ter 6), in the particular context of the creation of digital futures.
Search WWH ::
Custom Search