Information Technology Reference
In-Depth Information
Providing knowledge and skills to carry out the necessary steps - the
'Know How'
How to create the infrastructure for citizen engagement?
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define roles required - recruit and train people to fill them
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define and develop relevant learning opportunities for citizens
and other stakeholders
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select appropriate tools and techniques to support the participa-
tion/engagement of citizens and other stakeholders
How to build capacity - essential skills include:
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leadership
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facilitation
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envisioning
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knowledge sharing
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requirements shaping
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consensus building
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conflict resolution
8.5 Sharing the Knowledge
There is now extensive knowledge available about effective citizen en-
gagement. Promulgating the learning is most pressing in order to make
more visible and tangible the limitless potential of the vast pool of human
knowledge and diverse capabilities of people everywhere. This rich re-
source residing in citizens is available to inform and enhance the design of
digital futures but is largely unappreciated and untapped. An effective citi-
zen engagement strategy will need to include a wide variety of multi-
media education and communication material tailored to convey and share
the knowledge and learning of the processes involved. It is often the case
that the most effective way of persuading individuals to do things differ-
ently is to show them a different approach in action. This may involve
demonstrating the methods used, the processes involved, the issues arising
including problems encountered, and how these were tackled and the out-
comes and impacts. Showcasing best practice can be particularly powerful
and effective. As an example of this, Chapter 4 reports on a major undertaking
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