Citizen Engagement in ICT Design: The Challenge - Informing Digital Futures: Strategies for Citizen Engagement - page 140

Fig. 7.2. Transforming the approach to ICT design.
As described in 7.3, change management theory indicates that aware-
ness of the limitations of the existing approach, together with a clear vision
of the tangible rewards from a new approach (e.g. new markets, improve-
ments in quality of life for many citizens), and knowledge of the practical
steps which must be taken for this to happen, will in combination provide a
compelling pull to transform the design process. The know-how exists to
achieve this transformation, as we explain in the following chapters. The
challenges are undoubtedly enormous and profound - but realizable if we
collectively have the courage and foresight to pursue the vision.