Information Technology Reference
In-Depth Information
Figure 3.
IT
automation
break
no media
break
media
Negative Efficiency
r
use
Null Efficiency
Efficiency
Effective
administration
•
Negative-efficiency: Large-scale administrational work because of e-government
incentives
•
Null-efficiency: No effect on administrational work because of e-government strategies
and activities
•
Effective-efficiency: Decrease in administrational work because of e-government
initiatives
Figure 3 shows possible efficiency levels and state combinations for e-government
approaches.
Analysis
In this step of the implementation process, a business process analysis should be done
followed by a business process reengineering process with optimization of the analyzed
processes (Figure 4).
activity_1: Add up all e-government processes, assign them to services, and visualize
the processes.
First, all subcomponents of a process are added, and then an inquiry for all parts of the
subprocesses, like sequences, responsible persons, means of labor and receiver(s) of output
(copies), must be done.
activity_2: Evaluate critical processes.
Processes can be seen as critical because of their frequency, complexity, or (high)
percentage of human resource interaction.
activity_3: Optimize the process.
