Information Technology Reference
In-Depth Information
Figure 1. Two-dimensional classification scheme
IT view
automation
No
media
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Media
break
User view
Figure 2. The portfolio considers the user, IT, and administration view
IT
automation
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no media
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media
Negative Efficiency
view
Null-Efficiency
User
Effective - Efficiency
administration
contact with the administration. The classification scheme has to be enlarged with the dimension
of the administration to a three-dimensional portfolio, which is shown in the Figure 2.
The user and IT views remain unchanged (Oberer, 2001).
Within the administration view, the following states are possible:
