Information Technology Reference
In-Depth Information
Implementation
A stepwise implementation of online services with attending marketing activities must
be done.
In the following section, the phases initialization, strategy, and analysis should be
discussed in detail, because they are the main base for all other steps within the concept for
implementing e-government strategies successfully.
Initialization
The main activities during this phase of the development process for e-government
services are the brainstorming and exchange of information between all administrational
members who are integrated in this development process. A team for the implementation of
e-services must be formed and qualified, which will have to evaluate potential online services
in Step 2 (analysis). The required actions can be divided in different single activities.
In the following section, possible activities during the period of initialization will be
shown. It has to been taken into consideration that most of the mentioned steps should be
done in parallel with each other for increasing a time-saving potential.
activity_1: Information provision to all who are involved in the development process
and all administrational members who will have to do e-services.
The leader of the process has to make the others sensitive to e-government issues. Two
different sessions of such an information event should be held: the first for the top and middle
management of the administration and the second for all other administrational members, to
quiet fears of possible changes.
The main issues can be the definition of e-government (usage, targets, advantages for
the administration), examples for online services, chances and risks of an e-government
project, and an explanation of the administrational implementation concepts.
activity_2: Form an e-government team.
This e-government team has to accompany the project during the whole development
process and should be composed of a main team supported by other selected qualified
persons who accompany the team temporarily.
activity_3: Start-up the e-government project.
Provide a public announcement of the project, including a provision for required
financial and personnel resources and timing of the current step within the development
process.
There is a sum of qualification the main team should possess, like experience in project
management, legal conditions (for administrational services in general, privacy, security
issues), organizational conditions (overview about organizational area matrix), IT-security
issues (encryption, signatures, security management), and information technology (workflow,
client server architecture).
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