Information Technology Reference
In-Depth Information
25.
Prototyping
26.
32-bit PCs
27.
Hypertext/hypermedia
28.
Expert systems/AI
29.
Mainframes and minicomputers
30.
DSS
31.
Computerized libraries
32.
PBX
33.
Calendaring and tickling software
34.
Neural networks
•
14 Human Factors
1.
Formal reporting structures
2.
Objects/actions/events that enable the exchange of ideas
3.
Inter-unit power struggles
4.
Shared attitudes/perceptions that help one understand the agency
5.
Informal reporting structures
6.
Extraordinary individuals who personify high achievement
7.
Intra-unit power struggles
8.
Ceremonial activities
9.
People who embody agency values/character
10.
Actions that reinforce norms and values
11.
Expectations that groups have for members
12.
Past events that illustrate norms and values
13.
Fictional stories that help explain activities
14.
Verbal symbols reflecting agency culture
•
12 Convey the Relevance of IT Activities
1.
Conducting pilot projects to test the potential of IT
2.
Disseminating information about the need for IT-based change
3.
Disseminating results of completed IT projects
4.
Stressing the economic context of IT to senior managers
5.
Promoting IT as an agent of agency transformation
6.
Disseminating information about the costs and benefits of IT-based
change
7.
Disseminating information about IT initiatives and solutions at other
agencies
8.
Directing IT-based seminars
9.
Regularly participating in IT-based seminars
10.
Regularly participating in field-based seminars
11.
Stressing the competitive context of IT to senior managers
12.
Stressing the organizational context of IT to senior managers
•
18 Manage Critical Relationship Activities
1.
Actively participate in top-management decision making
2.
Speak the language of program managers
3.
Stay abreast of developments (IT/non-IT) in other program areas
4.
Educate managers regarding IT architectures
5.
Explain to users that their feedback is critical to system benefit expansion
