Information Technology Reference
In-Depth Information
Figure 2. Revised conceptual framework of CIO competence
10 Technical Factors
9 Implement IT-based Solutions Activities
6 Human Factors
10 Manage Critical Relationships Activities
12 Business Factors
7 Convey the Relevance of IT Activities
CIO COMPETENCE
The economy
Industries the organization serves
Organization size and structure
Organizational objectives
Political forces within the organization
Organization's stage of IS growth
Personal attributes and managerial skills of the incumbent CIO
Rockart also stated, “In short, the exact role of a particular CIO in a particular company
at a particular point is contingent upon the above and other factors. …Each has a direct impact
on the role of the CIO” (Rockart & Bullen, 1982, p. 6).
Solutions and Recommendations: Putting the Conceptual
Framework into Context
As stated in the introductory section, an important secondary goal of this chapter is
to gain a deeper understanding of the critical competencies for public-sector CIOs in relation
to their work environment . To this end, a questionnaire was administered to assess the
competencies comprising the conceptual framework in relation to two aspects of the CIO's
work environment: IT unit size and IT vision. These two aspects of the CIO's work
environment are referred to as the two contextual settings for the remainder of this chapter.
The questionnaire represents the third lesson for research on public management from
Allison's 1980 work that was followed here:
3.
Careful review of private management rules of thumb that can be adapted to public
management contexts will pay off.
Questionnaire
Initially, a contact list of 54 institutional representatives was acquired from the Executive
Director of the New York State Forum for Information Resource Management (NYSFIRM).
NYSFIRM is an agency that provides a forum for dialogue to occur between member agencies
and facilitates the sharing of IT-related experiences (e.g., challenges, triumphs, etc.) among
 
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