Information Technology Reference
In-Depth Information
Table 1. Refined sets of dimension attributes
Focus on Business Factors (12)
Agency mission 5/5
Agency goals and objectives 5/5
Agency policies 5/5
Agency resources 5/5
External constituencies 4/5
Internal constituencies 4/5
Internal IT users 4/5
Top-level managers 4/5
Middle-level managers 4/5
Low-level managers 4/5
Program decisions 4/5
Government policies and regulations 4/5
Knowledge of Technical Factors (10)
LANs 5/5
Client/server hardware and software 5/5
Relational databases 5/5
Executive information systems 4/5
Email 4/5
Mainframes and minicomputers 4/5
Decision support systems 4/5
Object-oriented tools 4/5
CASE tools 4/5
Internet/WWW 4/5
Understanding of Human Factors (6)
Formal reporting structures 5/5
Inter-unit power struggles 5/5
Informal reporting structures 4/5
Intra-unit power struggles 4/5
Successful people who embody values and character of the agency and its culture 4/5
Set of expectations that groups have for members 4/5
Convey the Relevance of IT Activities (7)
Conducting pilot projects to test the potential of IT 5/5
Disseminating information about the need for IT-based change 5/5
Disseminating results of completed IT projects 5/5
Stressing the economic context of IT to senior managers 4/5
Promoting IT as an agent of agency transformation 4/5
Disseminating information about the cost-benefit of IT-based change 4/5
Disseminating information about IT initiatives and solutions at other agencies 4/5
Manage Critical Relationships Activities (10)
Actively participate in top-management decision making 5/5
Speak the language of program managers 5/5
Stay abreast of developments (IT/non-IT) in other program areas 5/5
Educate managers regarding IT architectures 5/5
Explain to users that their feedback is critical to system benefit expansion 5/5
Educate managers and end-users regarding lead times 4/5
Provide information on a selective basis to gain support for IT-based change 4/5
Insist on good user documentation of your existing system 4/5
Insist that systems are documented as they are developed for review and control purposes 4/5
Insist that program managers sign-off on each stage of development prior to beginning subsequent stages 4/5
Implement IT-Based Solutions Activities (9)
Create a participative IT planning process
5/5
Coordinate multiple IT projects
5/5
Employ an iterative development approach to ensure flexibility to evolving requirements
5/5
Involve those to be affected by IT-based change in systems design and implementation
5/5
Procure and organize the technological expertise necessary for systems design and implementation
5/5
Participate in IT projects
4/5
Disseminate results of completed IT projects
4/5
Encourage and employ the development of applications by end-users to reduce IT project backlog
4/5
Procure and allocate the equipment needed for systems development
4/5
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