Information Technology Reference
In-Depth Information
1.
Organization structure
2.
Client relations
3.
IT unit structure
4.
IT planning process
5.
IT project portfolio
6.
CIO profile and critical success factors
A series of questions were posed that related to each of these six areas. Responses
indicated five categories of problems and challenges that these interviewees are confronted
with. In the subsequent subsection, the problems and challenges are presented and
discussed. Immediately following is a list of the five categories, along with select problems
and challenges within each:
1.
Organizational problems
- The CIO does not report directly to the top decision maker.
- The CIO is not perceived as a true member of the top management team.
2.
Operational problems
- The CIO does not actively participate in agency and program planning.
- There is a lack of standards and protocol to control end-user development.
3.
Educational problems
- Program managers are often not IT literate.
- Many are skeptical of the value of IT.
4.
Resource problems
- Agencies continue to manage the bottom-line to the exclusion of the top-line.
- There are inadequate levels of central investment for IT and training.
5.
Political problems
- State elections and political appointments can radically change the agency agenda.
- Resource allocations are based on ineffective metrics.
Organizational Issues, Controversies, and Problems
CIO Does Not Report Directly to the Top Decision Maker
Most interviewees felt that the CIO is removed from the mainstream organization,
because the CIO does not report directly to the top decision maker. The following quotes
provided evidence:
Figure 1. Preliminary conceptual framework of CIO competence
Implement IT-based Solutions
Technical Factors
Manage Critical Relationships
Human Factors
Business Factors
Convey the Relevance of IT
CIO COMPETENCE
 
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