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Fig. 10.6
Semantic Personal Knowledge Management supporting externalisation (authoring) and
internalisation (learning) of personal knowledge (from [
29
])
Oren [
29
], current tools for personal knowledge management have limitations.
These include: analogue approaches are not automated and cannot be searched,
digital approaches are restrictive, do not support ad hoc structures and do not
support associative browsing. These authors have developed Semantic Web and
wiki technologies for personal knowledge management, giving individuals personal
advantages based on wiki technology as a personal authoring environment. The
implementation is an SPKM tool, a semantically enhanced personal knowledge
management tool, shown in Fig.
10.6
.
In the system, each individual uses his own SPKM tool as a personal knowledge
repository. V
olkel and Oren [
29
] argue that the individual benefits personally from
this system by having better retrieval and reminders of his knowledge. His personal
wiki is connected to other applications and other wikis; this network allows
individuals to combine their knowledge through sharing and exchanging. Accord-
ing to V
€
olkel and Oren [
29
], personal information management (PIM) tools such as
Microsoft Outlook support finding and reminding very well but do not offer any
support for authoring, knowledge reuse and collaboration (again context manage-
ment and interoperability are lacking). These authors use an SPKM system con-
sisting of a semantic wiki enhanced in multiple ways to support all
€
their
requirements.
10.5.4
ITSM Semantic Wiki
IT service management (ITSM) is a set of processes that allows planning, organis-
ing, directing and controlling of provisioning in an IT service. There are several
frameworks that provide guidelines for implementing ITSM processes, with the
Information Technology Infrastructure Library (ITIL) being the most prominent
one [
30
]. According to Kleiner and Abecker [
31
], configuration management is the
process within ITSM which is responsible for describing all entities that are used to
provide IT services, as well as the relationships between these entities [
32
].
Entities relevant for configuration management are referred to as configuration
items (CIs). Descriptions of configuration items and relationships between config-
uration items are stored in the configuration management database (CMDB), which
is the logical abstraction of all physical databases that contain information relevant
to the configuration management discipline within an organisation.
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