Towards an Agent-Based Knowledge Management System - Developing Concepts in Applied Intelligence - page 97

belongs in the CBR-Base. The results are then passed on to TA to be studied in order
to determine whether or not there is a need to involve KCA whose task is to finds the
appropriate Knowledge Expert/s (KE) that can deal with the task. The process in-
volves determining the appropriate knowledge level that contains similar solutions for
the current problem. TA then presents the solution case to the KE for approval. If
approved, LA will add the new case at the appropriate level.
Fig. 2. Structure of OM.
.
Fig. 3. Case Base Structure using Ontology.
4 Data Collection and System Implementation
The Computer Department (CD) in The Central Bank of Jordan (CBJ) has to provide
the technical support for the functional operations carried out at CBJ. The Training
Division (TD) in the CBJ has to regularly prepare the Training Need Matrix (TNM)
for CD . Some training bodies may make offers regarding their current and future
training courses including their specifications.
We have collected: (1) 1000 precious individual-cases, (2) 150 previous group-cases,
(3) 50 organization-level previous course cases, (4) information/knowledge about 45
individual employees's job such as names, descriptions and responsibilities and (5)
information about Groups's jobs such as names, descriptions and responsibilities.