Information Technology Reference
In-Depth Information
a process) or dependencies from product states (e.g., a deliverable is about to be
finished). “Viewpoint” contains the role from whose view the process is described.
•
“Objectives, Results and Quality Measures”
is information intended to guide the
execution of a process. The difference between the three sub-sections is the
increasing degree of quantification of quality information. "Objectives" are general
objectives of the process. "Results" are tangible outcomes of the process (e.g.,
meeting minutes). "Quality Measures" describe properties of such results (e.g., the
number of pages of the meeting minutes should range between 10 and 20) or the
process itself (e.g., the effort spent on preparing a meeting should not exceed one
person day).
•
“Roles involved”
provides an overview of the roles involved in the process and
links the Role Descriptions. An experienced user can find quickly the Role
Descriptions that are distributed within the “Actions and Subprocesses” and
“Guidelines” Section.
•
“Templates”
lists the products referenced by the process description. This
overview is intended to support IESE members who are accustomed to the process
and just need quick access to artifacts.
•
“Checklists”
is also intended for the experienced user. It summarizes important
steps and results of the Process Description.
•
“Guidelines”
give hints for performing a process, like “do's and don'ts” or
frequently asked questions about a process. Furthermore, frequently used variances
of a process are modeled as guidelines. This reduces the number of similar process
descriptions and lowers the effort to maintain the process description. Each
guideline has a “speaking headline” in the form of a question or statement,
followed by explanatory text.
4.2.3
CoIN-IQ for indiGo
To be part of the indiGo platform, CoIN-IQ was subject to substantial changes. First,
the web-pages of CoIN-IQ were re-designed due to usability criteria. Second, buttons
for private annotations, group discussions and lessons learned related to a specific
process or process element were inserted into these web-pages. Third, the homepage
of CoIN-IQ was copied into ZENO, this allowing to show user-specific
announcements on these pages like new articles since the last login.
4.2.4
Process Model Editors and Publishing Software
Spearmint is IESE's process modeling environment (Becker-Kornstaedt, Hamann et
al. 1999). A Spearmint process model can be published on the web as an electronic
process guide (EPG) with the process guidance tool EPG (Kellner, Becker-Kornstaedt
et al. 1998). In the course of this transformation relationships such as product flow,
role assignment, or refinement are converted into hyperlinks, and the information
described in the attributes appears as text in the EPG. To customize EPGs, the
attributes to be generated can be specified. If a process model has been modified, the
EPG can be regenerated easily. CoIN-IQ is an instance of such an EPG.
In the following, based on Dellen, Könnecker, and Scott (2000), relevant process
modeling editors and publication software are summarized. From the perspective of
process learning, three kinds of tools can be distinguished:
